We are reasonable people, if you have a warranty claim or want to return a product, please email us at us.hello@woodgeekstore.com and we will provide a solution. You may also mail us at our operations office Caveman Products LLC, 2035, Sunset Lake Road, Suite B-2, Newark, Delaware 19702.
Returns
Custom engraved or handmade products are non returnabale. If you receive a broken or damaged product, or if the wrong order was shipped to you, a free replacement will be sent.
Refund
Refund process is subject to the following conditions:
-Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
-A shipping fee may be charged for refunds which do not fall under manufacturing defects.
-Your refund will be processed within 2 working days of receiving your product. Refunds are credited to you bank account and may take upto 3 days to reflect in your account. A credit applied to your credit card or other methods of payment, may take an additional 7-10 days for the refund to reflect in your account.
-All sale items are non-refundable.
-All custom engraved products and non-refundable.
In case any refund/exchange claim is made after 14 days we reserve the right to grant partial refunds based on our discretion. To complete your return, we require a receipt or proof of purchase.
Refunds are only issued for products purchased directly from our website www.woodgeekstore.com. Returns and refund of products purchased from re-sellers of our products must be addressed to the re-seller.
No refund claims can be made based on the colour and texture of wood. The colour and texture of wood grain will vary from product to product. This is the characteristic of all natural products and it makes your product unique. The colour of the products may vary according to the calibration of your screen.
Our sunglasses are handcrafted from wood. The fit of the model may vary slightly due to the nature of wood.
We reserve the right to offer/deny refunds/exchanges for reasons not specified here as we evaluate each claim on a case to case basis.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. We reserve the right to reject refund and exchange request for sale items.
Shipping
Free shipping in the US on orders above $40.
All products are shipped and delivered within 8-12 days. You will receive a tracking number after your order is shipped.
For custom engraved products (any custom photo/logo/text), orders are shipped after we receive an email confirmation for the design mockup sent to you.
Other countries - free shipping on orders above $50
Free worldwide shipping above $50. Orders below $50, $5 flat rate international shipping to Canada, UK, Australia, Europe & other countries. Delivery takes 8-12 days. For international orders the customer is liable to pay any customs duty and local vat/sales tax applicable on the product.
*This is an estimated time. Actual delivery time may vary due to local factors including customs clearance.
For any queries, email us at us.hello@woodgeekstore.com
Shipping charges are not refundable.
Warranty
We offer a 6 month warranty against manufacturing defects. Warranty will not cover damage from abuse, drops and other impacts, exposure to moisture and extreme temperatures.
All wooden products are prone to attracting mold and fungus in humid conditions. This is not a manufacturing defect and cannot be the basis of a return/exchange/warranty claim. Simply wiping away the mold with a clean dry cloth and keeping your wooden product in the sun will fix the mold/fungus issue. As a precaution, please store your wooden products in a dry airy place.
Cancellations
- Full refund on cancellations of custom orders
We will issue a full refund if you do not like the design preview of your custom product (as long as you request for cancellation before we engrave your order). Once engraving is complete, no refund will be initiated for custom engraved products.
No returns or exchange for custom engraved products.
If you want to cancel your order for any reason, please send an email to us.hello@woodgeekstore.com, within 24 hrs and we'll help you out. Cancellation of orders for customized products will be subject to our approval. Refund for cancelled orders will be processed within 3 days. It may take an additional 7-10 days for the amount to reflect in your account depending on your bank.
