Step 1: Upload your own high-resolution image and add your custom text.
Step 2: We design and email you a preview of your custom wooden product.
Step 3: Once you approve the design, we carve and ship it out.
Image guidelines : 1) The image must be high-resolution. We recommend 3 MB or more.2) The image must be well lit 3) The image should be crisp with no blurring.If you upload a low-resolution image you may receive an email from us requesting for an alternate image.Text guidelines :
1)You can upload text in any language and we will do the engraving accordingly.
- Your design mock-up will be sent to your email address within 2 working days after receiving your prepaid order.
- You can ask for minor changes in your design mock-up. However, this will further delay your dispatch date.
- We accept one image per product. Please do not send us multiple images for the design mock-up.
All our products are handmade or perosnalized. Orders are shipped and delivered within 8-12 days. You will receive a tracking number after your order is shipped.
For custom engraved products (any custom photo/logo/text), orders are shipped after we receive an email confirmation for the design mockup sent to you.
Other countries - standard shipping between $5 - $9.99
Worldwide shipping between $5 - $9.99 to most countries. Delivery takes 8-12 days. For international orders the customer is liable to pay any customs duty and local vat/sales tax applicable on the product.
- Not happy with your order? Don't worry. We will replace your product if you have any complaints.
- 30 days easy return policy for non-customized products.
You can return any non-customized product (without custom engraved text or image) for a refund or exchange.
The customer is responsible for shipping the product back to us.
- Full refund on cancellations of custom orders
We will issue a full refund if you do not like the design preview of your custom product (as long as you request for cancellation before we engrave your order). Once engraving is complete, no refund will be initiated for custom engraved products.
No returns or exchange for custom engraved products.